If you have a complaint or a concern with the level of service received from Visiting Specialist Services or feedback received from a patient who was treated by a VSS clinician, and you wish to contact us via the web, please use the following form:

At Visiting Specialist Services, we take complaints very seriously and try to ensure that all our patients and dental practices we work with are pleased with their experience of our service. When we receive a complaint, it is dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Dr Fadi Barrak, company director.

If a patient complains on the telephone or at the reception desk regarding a VSS clinician, please follow your internal practice policy on handling patient complaints and also advise Dr Fadi Barrak immediately on 07949017438. If he is not available at the time, he can be contacted directly via email at info@vssdental.com

Should you (dental practice) have a complaint or concern please contact Dr Fadi Barrak immediately as above. If you wish to make a complaint or raise a concern anonymously, please use the web form and omit your personal details.

If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the clinician, unless the patient or dental practice does not want this to happen.

We aim to acknowledge any complaint in writing normally within three working days. If required, we will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify the dental practice, giving reasons for the delay and a likely period within which the investigation will be completed.

Proper and comprehensive records are kept of any complaint received.

If patients or dental practices are not satisfied with the result of our procedure then further advice will be provided to contact a third party regulated dental authority.